DOBBS TIRE & AUTO CENTER PRIVACY POLICY

Effective: December 20, 2024

Dobbs Tire & Auto Center (“Dobbs”, the “Company” or “we”) has developed this privacy policy out of respect for the privacy of our customers, users, and visitors (collectively, “User” or “Users”) to our website www.gotodobbs.com (“Website”). This policy describes the personal information we collect, use, and disclose about Users who visit, use, or interact with this website, visit any of our stores, purchase or inquire about any of our products or services, or otherwise interact or do business with us.

Whenever you visit our website, we will collect some information from you automatically simply by you visiting and navigating through the site, and some voluntarily when you submit information using a form on the website, enroll in or subscribe to our newsletter or marketing communications, request information, or use any of the other interactive portions of our website. Through this website, we will collect information that can identify you and/or your activity.

Additionally, whenever you communicate, interact, or do business with us whether online or at any of our physical store locations, or enter promotional contests or sweepstakes, we will be collecting personal information from you or about you in the course of our interactions or dealings with you.

The meaning of “personal information” in this policy, means any information that can reasonably be used to identify an individual. Personal information does not include:

  • Publicly available information from government records.
  • Information that a business has a reasonable basis to believe is lawfully made available to the general public by a User or from widely distributed media.
  • Information made available by a person to whom the User has disclosed the information if the User has not restricted the information to a specific audience.
  • Deidentified or aggregated information.

Collection of Personal Information

The Company collects the following categories of personal information about visitors to our website and store locations:

  • Personal Identifiers & Contact Information, including, but not limited to, first name, last name, email address, mailing address, phone number, Company ID number, and any personal information you provide to us through the “Contact Us” form on our website.
  • Commercial Transactional Data, including information regarding products or services provided, purchasing history.
  • Credit/Financing Application Data, information collected through credit or financing applications, including employment history, company name, role, salary, dates of employment, bank accounts, income sources.
  • Employment Information, when you provide your educational or employment information, including, but not limited to, company/business/employer name and your job title if submitting a resume or inquiries through forms on the Website.
  • Facility and Systems Access Information, identifying you, if you accessed our secure company facilities, systems, networks, computers, and equipment, and at what times, using keys, badges, fobs, login credentials, or other security access method
  • Geolocation Data, including, but not limited to, your IP Address and/or GPS location, latitude, and longitude.
  • Internet Network Activity, including, but not limited to, the date and time of your visit to this website; webpages visited; links clicked on the website; browser ID; browser type; device ID; operating system; form information downloaded; domain name from which our site was accessed; search history; and cookies.
  • Mobile Device Data, information collected when you navigate, access, or use and of our websites via mobile device, including device type, software type.
  • Payment information, including such as cardholder’s name, credit or debit card number, expiration date, security code, and billing address.
  • Vehicle information, including, but not limited to, vehicle make, model, and license plate number.
  • Visual, Audio, or Video Recordings Data, including your image when recorded or captured in surveillance camera footage or pictures of you taken on our premises or at our events or that you share with us; audio recordings of calls and virtual meetings as disclosed to you at the time of the call.

Business Purposes for Which We May Use Your Personal Information

  • To fulfill or meet the purpose for which you provided the information.
  • To process and submit financing applications, including to apply for credit, or credit pre-qualification.
  • To process, complete, and maintain records on transactions.
  • To provide warranty coverage on products and services.
  • To retain your selection for Text opt in/opt out to ensure customers who opted out are not sent any text messages.
  • To provide and communicate recall notifications to customers.
  • To schedule, manage and keep track of customer appointments.
  • To complete appraisals.
  • To maintain records of when customers decline a service or sale.
  • To respond to consumer inquiries, including requests for information, customer support online, or phone calls.
  • To provide interest-based and targeted advertising.
  • To improve user experience on our website.
  • To understand the demographics of our website visitors.
  • To debug, identify, and repair errors that impair existing intended functionality of the website.
  • To contact you by email, telephone calls, mail, SMS, or other equivalent forms of communication regarding updates or informative communications related to the functionalities, services, or other information you requested or asked the Company to provide to you.
  • To detect security incidents.
  • To protect against malicious or illegal activity and prosecute those responsible.

Disclosure of Personal Information

We do NOT and will not sell or share your personal information in exchange for monetary consideration. However, we may disclose some information collected through cookies to third parties, including, but not limited to, data analytics vendors and marketing or advertising vendors, for other valuable consideration and/or cross-context behavioral advertising.

We currently share personal information with the following third parties:

  1. Google Analytics

Protection of Personal Information

We use reasonable and appropriate measures to safeguard the information you submitted to us through the Website or that we received about you through the Website, including:

  • We keep automatically collected data and voluntarily collected data separate at all times.
  • We use internal encryption on all data stores that house voluntarily captured data.
  • We use commercially reasonable tools and techniques to protect against unauthorized access to our systems.
  • We restrict access to private information to those who need such access in the course of their duties for us.

You agree by using this Website that you understand that no transmission of information over the internet can be guaranteed to be totally secure. If you do not want to transmit information to us because we cannot and do not guarantee it will be 100% secure during its transmission, you agree that you will not submit personally identifiable information through the Website.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Retention of Personal Information

Unless otherwise specified above, we retain personal information no longer than necessary for the purposes for which it was collected unless a longer period is required to comply with laws or regulation or for other legal reasons. Retention periods may vary depending on the purpose for which the personal information was collected and used, which may differ depending on the nature of the personal information and the length and of time you remain a customer or maintain a business relationship with us.

In deciding how long to retain each category of personal information that we collect or process, we consider many criteria, including, but not limited to: the business purposes for which the personal information was collected; relevant federal, state, local, and international recordkeeping laws; applicable statutes of limitations for claims to which the information may be relevant; and legal preservation of evidence obligations.

We will retain each category of personal information based on either: (1) the date the record or data was collected, created, or last modified; (2) the date of the particular transaction to which the record or data pertains; or (3) another triggering event that is determined to be reasonable and appropriate based on the nature of the data and the legal/business needs for its continued use.

Third Party Vendors

We may use other companies and individuals to perform certain functions on our behalf. Examples include administering e-mail services and running special promotions. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose. Subscribers or site visitors will never receive unsolicited e-mail messages from vendors working on our behalf.

Business Transfers

In the event we sell or transfer a particular portion of our business assets, consumer information may be one of the business assets transferred as part of the transaction. If substantially all of our assets are acquired, consumer information may be transferred as part of the acquisition.

Compliance with Law and Safety

We may disclose specific personal information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect our employees or the public.

Use of Cookies and Other Tracking Technologies

When you visit our website, third-party technologies— including cookies, pixel tags, web beacons, and JavaScript (collectively, “Cookies”) —may be used to enhance your experience and provide specific functionalities. Cookies are small files containing pieces of information that are saved to your computer or device, collecting details about how you interact with our website, such as the pages you visit and actions you take.

Our website, like most online services, relies on both first-party and third-party cookies for different purposes. First-party cookies are essential for basic functioning of our site and do not collect any personal information. Third-party cookies, however, serve to analyze site performance, improve security, deliver relevant ads, and support a more customized and efficient user experience by remembering your preferences for future visits.

Cookies may gather some, or potentially all, of the information about the website visitor available from the website visitor’s session, including but not limited to any communications that the website visitor inputs on the website. The business responsible for these cookies may use the collected data for their own business purposes including, analytics, advertising, and improving their services.

We make use of cookies under the following circumstances and for the following reasons:

  • Provide you with services available through the website and to enable you to use some of its features
  • Authenticate users and prevent fraudulent use of user accounts
  • Identify if users have accepted the use of cookies on the website
  • Compile data about website traffic and how users use the website to offer a better website experience
  • Understand and save visitor preferences for future visits, such as remembering your login details or language preference, to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the website
  • Track your browsing habits to enable us to show advertising which is more likely to be of interest to you, including advertising by third parties on our website

Essential Cookies: These cookies necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to a site visitor’s request for services, such as a visitor setting their privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but blocking these cookies will prevent the website from working correctly or might prevent the Website from working at all.

Non-Essential Cookies: These cookies are not essential to the website functionality but serve some other unique purpose in three subcategories:

  1. “Performance” cookies (sometimes referred to as static cookies) collect information about the user’s behavior on the website without collecting personal information, for example:
  • Pages the user visits.
  • Ads the user views.
  • Ads or site features that the user clicks.
  1. “Functional” cookies (sometimes called preference cookies) track and remember the user’s preferences and past choices on the website to provide a personalized user experience. For example, functional cookies can collect:
  • Usernames
  • Passwords
  • Regions
  1. “Marketing” cookies (sometimes called tracking or advertising cookies) can track:
  • Content the user views
  • Links the user follows
  • The user’s browser and device information and IP address

Cookie Management

You can control and manage cookies associated with your browser. If you are interested in controlling and managing cookies from your browser including any set by our Website, please refer to http://www.allaboutcookies.org/manage-cookies/index.html for information on different ways to configure your browser’s cookie settings.

If you want to clear all cookies left behind by the websites you have visited, here are links where you can download three third party programs that clean out tracking cookies.

You may delete cookies from your web browser at any time or block cookies on your equipment, but this may affect the functioning of or even block the website. You can prevent saving of cookies (disable and delete them) by changing your browser settings accordingly at any time. It is possible that some functions will not be available on our website when use of cookies is deactivated. Check the settings of your browser. Below you can find some guidance:

Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. We do not respond to DNT signals.

External links

Our website contain links to other sites. We are not responsible for the privacy practices or the content of such websites. To help ensure the protection of your privacy, we recommend that you review the privacy policy of any site you visit via a link from our website.

Children Under the Age of 16

Our website is not intended for children under 13 years of age. No one under the age of 16 may provide any personal information on the website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on our website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at the email address below.

International Visitors

We do not target, market to, or offer our products or services to consumers outside of the United States. You agree not to submit your personally identifiable information through the website if you reside outside the United States.

Consent to Terms and Conditions

By using this website, you consent to all expressed in this Privacy Policy.

Changes to Our Privacy Policy

As our services evolve and we perceive the need or desirability of using information collected in other ways, we may from time to time amend this Privacy Policy. We encourage you to check our website frequently to see the current Privacy Policy in effect and any changes that may have been made to them. If we make material changes to this Privacy Policy, we will post the revised Privacy Policy and the revised effective date on this website. Please check back here periodically or contact us at the address listed at the end of this Privacy Policy.

Consumers With Disabilities

Questions About the Policy

This website is owned and operated by Dobbs Tire & Auto Centers. If you have any questions about this Privacy Policy, please contact us at contact@dobbstireandauto.com or call 636-677-2101 (Toll-Free 1-800-800-1983).

**This policy was last updated December 20, 2024.